Frequently Ask Questions
What are the shipping charges?
FPO, APO, Alaska, and Hawaii addresses have extra shipping charges. Please reach us on1-877-226-4668 or email [email protected] with the order and we will offer a quote. If your order doesn’t ship in its entirety because of some of the items being backordered, there will be no additional shipping charges once the backordered items are shipped.
What is the average shipping time?
Who is responsible for the delivery of my order?
Do you ship to P.O. Boxes?
What payment methods do you accept?
How can I get a discount if I want to place a large quantity order?
What types of warranty/guarantee do you have for your products?
Should children have self-heating meals?
Can you use self-heating meals anywhere?
Self-heating meals should be left to warm-up for how long?
Can you use self-heating in Aircraft?
How long does the heat last?
Is the chemical reaction really safe?
Does the heater sleeve or heater contain any toxic elements?
If the products is used as instructed and thoughtfully disposed of, there is zero toxic risk.
Is the technology currently in use elsewhere?
Yes it is. The technology was originally introduced during 1992’s DESERT STORM for heating the MRE’s, which is the name for US military meals. The US military used 28 million heater sleeves in 1998. The MoD (military) in the UK has been buying heaters in 1997 while the Canadian military purchased a batch for trial purposes in early 1998.